Contact, FAQ and Policies

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My booking calendar has an easy “wait list” function; enter your preferred dates and times, and I will contact you to offer the spot if it becomes available.

Treatment is by appointment only.

You will be able to enter the building from Granville Street and take the elevator or stairs to level two. Before 8am and after 5pm, and on weekends, please use the buzzer code provided in your confirmation and reminder emails for building access.

You are welcome to arrive a few minutes early to use the washroom or briefly relax in our waiting area before treatment; I will meet you in the waiting area at your booked appointment time. Thank you for understanding that the time between clients is set aside for billing, charting, and preparation for the next appointment, and that I may not be able to offer a sooner start time if you are early. Please be mindful of other patients, and refrain from making phone calls, or from watching videos without headphones in the waiting area.

Please note that I will need to buzz you into the building before 8am and after 5pm, or on weekends, and may not be available to do so if you are more than 5-10 minutes early.

I will attempt to contact you if you have not arrived for your treatment a few minutes after your scheduled start. If I am unable to reach you after twenty minutes, the fee for a missed appointment will apply. Please anticipate that I will not be able to extend your treatment end time after a late arrival, to avoid impacting subsequent patients.

Late cancellations or missed visits leave a space in the day that could have been used by another patient. I require 12 hours notice for any cancellations or changes to your appointment. Patients who provide less than 12 hours notice, or miss their appointment, will be charged a cancellation fee of 50% of the booked service to the card on file; this cannot be billed to insurance.

While the cancellation fee is at a reduced rate and applies at less than 12 hours notice in recognition that illness and unexpected events occasionally occur at short notice, cancellations under 48 hours do impact the therapist and other patients. Booking privileges will be restricted when a client frequently cancels with less than 48 hours notice.

Tips to help avoid incurring cancellation fees:

– Plan your visit for times that are unlikely to be affected by events such as delayed flights or prolonged work meetings

– If you are feeling the first signs of possible illness, or uncertain if an illness will have run its course by the day of your appointment, reschedule now rather than waiting and watching

– Ensure you have appointment reminders enabled in your Jane account, and monitor your calendar for any time clashes

– Plan around any foreseeable obstacles such as snowy road conditions or transit strikes, and reschedule your appointment if necessary

– Consider same day booking and using the waitlist if your schedule does not allow for firm time commitments in advance

I will charge any amount remaining to pay that is not covered by your insurance to the credit card details you have stored in your Jane booking site account. Your credit card details are stored by the “Jane App” service provider, and are not fully visible to me; it will be billed for treatment or cancellation fee as applicable when selected as payment method by you, or when another payment method (e.g. e-transfer) is not rendered as agreed within one week of your appointment.

Alternatively, I can accept exact-change cash payment. Please note that a credit card on file is still required in case of cancellation fee application. I do not keep a cash box or physical credit card reader onsite.

A receipt will be emailed to you as soon as your payment is processed. Print receipts will be mailed at my earliest opportunity if requested.

No, thank you. Like your other health care providers, I appreciate the gesture but do not accept tips. The best thanks I can receive is a great Google review, and a mention to your network!

I direct bill to the following insurers; please contact me if you do not see your insurer represented. I do not currently direct bill to ICBC or WorkSafe. In situations where a claim request is not successful, I take full payment and issue you a receipt to submit to your insurer.
-AGA Financial Group
-Canada Life
-Chambers of Commerce Group Insurance
-Claim Secure
-Coughlin and Associates
-Desjardins
-Empire Life
-Equitable
-Green Shield
-GroupHEALTH
-Industrial Alliance
-Johnson Inc.
-Johnston Group Inc.
-Manulife
-Maximum Benefit
-Medavie Blue Cross
-Pacific Blue Cross
-RWAM Insurance Administrators
-SSQ
-Sun Life
-WSBC

Our building does not have onsite parking. Lot parking is available close by, but as downtown parking tends to be expensive I recommend using the many easy transit options that bring you right to the clinic door.

Signage on public washrooms in the building is binary-gendered. I am happy to show you to the single-stall universal staff washrooms at basement level on request; I recognize that this is an accessibility limitation of the building and apologize for any resulting discomfort.

Although the clinic is not a scent and allergen-free space, please advise me of sensitivities as far in advance as possible so that I can accommodate them to the extent possible. Please consider possible allergies of the next patient in the room by reducing or avoiding use of scent before your visit.

I do not currently have equipment to offer chair massage.

I will be happy to send you an electronic copy of my treatment charts if needed, on request. Clinical notes are free of charge to be sent directly to a client. These charts are presented as is, and cannot be altered to request. This can only be delivered by email or mail to the contact details you have provided in your intake form.

For requests to send clinical notes directly to a third party such as an insurer, you will need to complete an authorization to disclose medical information form. As extra steps are required for this process, sending clinical notes to third parties is billed to the third party per hour of work at the prorated amount of a one hour in-clinic treatment.

I am also happy to provide reminders about homecare details or answer brief further questions by email on request on an informal basis, free of charge.

Additional requested formal documentation such as a medical legal report or a formal summary in lay or clinical terms, whether sent directly to the client or to a third party with written client consent, are available at a cost per hour of work at the prorated amount of a one hour in-clinic treatment. I am happy to provide an estimate beforehand. Please note that such documents can only detail the facts of the massage including subjective and objective presenting complaints and background information as described, treatment rendered, reassessment findings, and homecare recommendations. They cannot be considered a statement of diagnosis, and cannot address areas outside of my scope of practice.

I proudly donate 5% of my earnings to support the important work of Rainbow Refugee towards a safe and just world for LGBTQ2I+ people, meaning that the benefit of your massage treatment will extend beyond your appointment.